Question 1

COMMUNICATION WITH FAMILIES

Accepted Answer

All important communication is best sent via email at info@studiocperformingarts.com.au. Our team will endeavour to get back to you at their earliest convenience, however we appreciate your patience particularly during busy seasons and holidays. Feel free to send us a message on Facebook for quick communication (absences, late pick-up etc.).

Communication with Families is done equally via email and through our private Facebook Group ‘Studio C Ballan Members’. Be sure to read through our major emails sent at the beginning and end of each term, and keep an eye out for our faster reminders on Facebook! Invoices and communication regarding your account will come a separate Studio C email address, please keep in mind in case this goes to junk.

Question 2

ARRIVALS & DEPARTURES POLICY

Accepted Answer

Student supervision is not available before or after class, so drop-off/pick-ups only are strongly recommended where possible. Parents may accompany students in the stairwell, however noise must please be kept to a minimum to not interrupt classes or neighbouring businesses. Studio C takes no responsibility for students in the stairwell. 
Running late or early to class pick up/drop off? Prompt pick-ups/drop-offs are always appreciated, but we understand things can come up and are able to keep an eye on dancers if need be.
Please send a quick message to our Facebook page if you’re running late to pick up your dancer and their teacher will keep them within view as they start the next class. Dancers dropped off early must be accompanied by a parent until a Teacher is available to collect the class.

Students arriving more than 10mins late to class may be asked to warm up by themselves or with an Assistant Teacher before joining in to ensure safety.

Question 3

RUNNING LATE OR EARLY TO PICK UP/DROP OFF?

Accepted Answer

Prompt pick-ups/drop-offs are always appreciated, but we understand things can come up and are able to keep an eye on dancers if need be! Please send a quick text to Miss Charlotte or message our Facebook page if you’re running late to pick up your dancer and their teacher will keep them within view as they start the next class. Dancers dropped off early however, must discreetly make themselves known or be in view of a teacher without disrupting the class – disruptive behaviour will not be tolerated out of respect to the classes running and others in the building.

Question 4

PERFORMANCE OPPORTUNITIES & COMMUNITY INVOLVEMENT

Accepted Answer

Studio C hosts several fundraisers throughout the year to contribute towards studio equipment, the concert etc. that are often open to the wider Ballan community so be sure to invite family, friends, neighbours… everyone!

The Ballan Autumn Festival is a beloved community event that Studio C has proudly participated in each year with dancers in the parade and performance spaces, energetically representing our studio with exciting dances and smiles! Studio C also occasionally hosts Showcase events that give our students a unique performance opportunity on a smaller scale than the end of year concert.

Student participation in any kind of event or performance is dependent on attendance to ensure a positive experience for all; consecutive absences prior to a performance/event may impact a student’s participation, please see our Enrolment Conditions & Agreement (https://www.canva.com/design/DAG52I_mJkA/xSFiTiyKqp5TxfV-BO3MLA/view?utm_content=DAG52I_mJkA&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=h062c48a205)and Fee Policy (https://www.canva.com/design/DAG52I_mJkA/xSFiTiyKqp5TxfV-BO3MLA/view?utm_content=DAG52I_mJkA&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=h062c48a205)for full details.

Question 5

CONCERNS OR GRIEVANCES

Accepted Answer

Studio C has a 100% no bullying or harassment policy to protect both our students and teachers. If you have any concerns regarding your student, their class, or a member of our team, please feel free to contact our studio director outside of teaching hours. Any emails indicated to be confidential by subject are treated as such and we will do our best to resolve issues discreetly and appropriately. Abuse or aggression towards our teachers will not be tolerated at any time and the safety of our dancers is always our number one priority, therefore approaching our teachers to resolve issues during class time is never appropriate.

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